UC Helpdesk Engineer

REF:
33358

LOCATION:
United Kingdom

SALARY:
35,000 GBP

TYPE:
Permanent

Position: UC Helpdesk Engineer

Company: Telecommunications Managed Services Provider

Reporting To: Head of Service

Location: Hampshire

Type: Permanent

Salary: £35,000

 

 

Role Overview

 

Our client, a leading Telecommunications Service Provider in the UK, is looking to appoint a UC Helpdesk Engineer to join and add value to a growing, ambitious, and friendly organisation. This role will be reporting to the Head of Service.

 

Key Responsibilities:

 

· Provide technical support to the customer base, ensuring all escalations from 1st Line are dealt with.

· Ensure SLA’s and customer expectations are achieved and maintained.

· Ensure customer are satisfied with the outcome and experience of the company and maintain reports relating to customer history.

· Accurately document incidents within customer systems and networks.

· Work alongside and liaise effectively with 3rd party suppliers for supported products.

· Provide on-call support when required.

 

Key Skills:

 

  • 3-4 years’ experience on a Service Desk/Helpdesk.
  • Avaya ACSS level qualification in at least 1 area.
  • Experience in troubleshooting voice issues, working on one or more of the following vendors: Avaya, 8×8, and Ericson LG platforms.
  • Prior experience with a ticketing system.
  • Prior experience working with 3rd party suppliers and managing SLA’s.
  • Excellent customer service focus.
  • An understanding of network and routing fundamentals.

Rob Hartfiled

Divisional Manager - Technology


+44 (0) 20 8614 7672

Apply for job

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