System Support Engineer (VHF/UHF, Tetra, Cellur and RF)

REF:
32639

LOCATION:
United Kingdom

SALARY:
Competitive

TYPE:
Permanent

System Support Engineer – Manchester Airport – Competitive 

Job Purpose

Reporting to the Engineering Manager the System Support Engineer will be part of a team consisting of service and support engineers. The team is responsible for;

Our client a leading IT MSP are looking for a System Support Engineer, that will be responsible for;

  • Remedial Maintenance – Responding to Customer reported incidents (via service desk) within an SLA framework, ensuring all incidents are resolved or service restored within SLA.
  • Minor Works – Ensuring Customers requests (Moves, Adds, Changes or Cancellations) are delivered within expected timeframes.
  • Preventative Maintenance Inspections
  • Installations – Installation of equipment and services at the client site and other locations.

The Engineer will be using mainly using cellular based technology in addition to service scope including; Unified Comms, Network, Wireless and M2M related technologies that; form part of shared platforms or dedicated solutions for customers,

This role will work closely with other Operational functions to ensure that multi-technology solutions are delivered and supported seamlessly for our customers.

Key Responsibilities

  • Ensure that the overall performance of Service meets: customer service level requirements & Service performance targets
  • Maintaining customer satisfaction as per set targets and objectives. 
  • Ensure each all functions within Service operate in compliance with all SHEQ (Health, Safety, Environmental and Quality) & legal.
  • Ensure all service requests are completed within agreed SLA
  • Ensure all service tickets raised on SME / Remedy are completed in a timely manner against our SLA’s.
  • To deliver Client Projects as requested. This includes the installation and testing of IBDAS and may require night working to deliver these areas due to the nature of the technology.
  • To assist with the on-call rota.
  • To be able to train your peers to an acceptable standard on cellular faults and PMI’s.

Key Qualifications and Experience.

  • Excellent cellular, Unified Comms and/or Network and I.T. technical and industry knowledge.
  • Excellent client facing skills with very strong verbal & written communication
  • Previous cellular based knowledge to a high standard
  • Cellular test equipment knowledge to a high standard
  • Project delivery to agreed timescales and within budget
  • Able to work under own initiative and also within a team environment
  • Clean driving license
  • Experience of working under pressurized situations in delivering service & response activities where strict SLA’s are to be met.
  • Available 5 year employment history

 

Manny Sangha

EMEA Technology Recruiter


+44 (0) 20 8614 7320

Apply for job

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