Service Desk Lead

REF:
33320

LOCATION:
United Kingdom

SALARY:
40,000 GBP

TYPE:
Permanent

Company: Managed Services Provider (MSP)

Position: Services Desk Lead

Department: Manage Services

Type: Full Time, Permanent

Location: Remote

Start Date: ASAP

 

Overview

 

Our client is a UP3 Specialist technology partner offering a number of innovative solutions across the transport and technology industry. The successful Service Desk Lead will be responsible for day-to-day customer relationships while delegating tasks and managing tasks within the service.

 

Key Responsibilities:

 

  • Managing tasks such as assignments and progression and acting as a point of escalation between customers and the offshore, on shore managed service support team.
  • Discussing findings with on be half of clients and investigating, testing functionality.
  • Taking ownership of knowledge articles including changes, updates as well as updating skill set and keeping certification up to date.
  • Provide governance on queue status, releases and upgrades and capacity requirements.

 

 

Key Requirements:

 

  • Experience of ServiceNow administration.
  • Excellent understanding of ITIL Service Management.
  • A broad skill base, including:
  • Networking
  • Active Directory
  • Office 365
  • Microsoft Office
  • Azure
  • Good knowledge of change, request, and problem management.
  • Excellent communicating skills at all levels

Frank Fulbrook

Managing Director


+44 (0) 20 8614 7329

Apply for job

Jesse Kewley-Graham

Senior Recruitment Consultant (APAC Region)


+44 (0) 20 8614 7328

Apply for job

Anthony Daniels

Recruitment Consultant


+44 (0) 20 8614 7672

Apply for job

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