Service Delivery Manager


United Kingdom

70,000 GBP


Company: Global IT Solutions Provider

Position: Service Delivery Manager

Reporting To: Service Director

Location: Nottingham

Work Schedule: Full Time, Permanent

Start Date: ASAP




Our client, a global IT solutions provider, based in the UK, is growing fast, and already operates across 40+ counties and over 10,000 locations throughout Europe. They are currently looking to appoint a Service Delivery Manager, to deliver high-quality IT services on behalf of their customers, improving service delivery processes and becoming a trusted advisor across their customer base.


Key Responsibilities:


  • Provide leadership and governance across Tier 1 customer accounts.
  • Manage a team of dedicated services staff.
  • Provide day to day reports to the customer regarding performance.
  • Provide support to the Sales teams in managing contract renewals and extensions.
  • Work alongside the Service Director to identify opportunities and drive growth.
  • Ensure objectives are met across service delivery.
  • Manage services issues when needed.
  • Manage requirements across senior level internal and external stakeholders.


Key Skills:


  • ITIL Qualified
  • A proven track-record in managing IT Service Delivery, with experience driving growth and account performance.
  • Commercially astute, able to manage budget/P&L
  • Strong communicator
  • Excellent planning and organisation skills

Rob Hartfiled

Divisional Manager - Technology

+44 (0) 20 8614 7672

Apply for job

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