Senior Solution Consultant

Role Overview

You have the chance to work for a multinational cloud communications provider, with services in over 60 countries through its world-leading cloud-based, omni-channel contact center solution.

As our client rapidly expands operations, they are looking to appoint a motivated and innovative Senior Solutions Consultant to join their successful team. You will have a deep understanding of the telecommunications industry, extensive client-facing CCaaS experience, and a proven track record of engaging with CXO-level executives through a consultative approach.

Key Responsibilities:
 

• Devise and market solutions to key clients, using both technical and commercial acumen.

• Collaborate with clients to ascertain their functional needs.
• Create and manage customer solution design documents.
• Cultivate a deep understanding of the company’s offerings and effectively convey technical concepts to diverse audiences.
• Gather and integrate customer requirements into systems of records/CRM systems, employing industry standards like JSON, REST, and SOAP.
• Leverage experience in engaging with senior stakeholders to identify and pursue new opportunities, fostering enduring relationships.
• Stay abreast of industry trends and competitor offerings.
• Foster internal relationships with key internal and external stakeholders.
• Showcase the suite of products and associated partner applications.

Key Skills & Experience:
 

• Experience of working within Pre-Sales and Solution Architecture.
• A strong understanding of the CCaaS market and key vendors.
• An understanding of LAN/WAN technologies.
• Experience of capturing customers functional requirements.
• Experience of building customer solution designs.
• Knowledge of Workforce Management/Workforce Optimisation solutions.
• Demonstrate adeptness in call collection and delivery technologies.
• Possess a thorough grasp of the indirect channel within the Telecommunications/System Integrator market.
• Good interpersonal skills, including effective influencing and negotiating.
• Good communication, including presentation skills and being able to adapt style to suit the audience.
• Numerate, able to provide accurate cost models and achieve margin targets.
• Vendor certifications around Contact Centre, PBX, Unified Communications. (Desirable)