Senior Solution Consultant – US


United States

150,000 USD


Company: Cloud Communications Solution Provider
Position: Senior Solution Consultant
Reporting to: Solutions Director
Location: Virginia, US
Work Schedule: Full Time, Permanent
Start Date: ASAP

Role Overview

You have the chance to work for a multinational cloud communications provider, with services in over 60 countries through its world-leading cloud-based, omni-channel contact center solution.

As our client rapidly expands operations, they are looking to appoint a motivated and innovative Senior Solutions Consultant to join their successful team. You will have a deep understanding of the telecommunications industry, extensive client-facing CCaaS experience, and a proven track record of engaging with CXO-level executives through a consultative approach.

Key Responsibilities:

  • Devise and market solutions to key clients, using both technical and commercial acumen.
  • Collaborate with clients to ascertain their functional needs.
  • Create and manage customer solution design documents.
  • Cultivate a deep understanding of the company’s offerings and effectively convey technical concepts to diverse audiences.
  • Gather and integrate customer requirements into systems of records/CRM systems, employing industry standards like JSON, REST, and SOAP.
  • Leverage experience in engaging with senior stakeholders to identify and pursue new opportunities, fostering enduring relationships.
  • Stay abreast of industry trends and competitor offerings.
  • Foster internal relationships with key internal and external stakeholders.
  • Showcase the suite of products and associated partner applications.

Key Skills & Experience:

  • Experience of working within Pre-Sales and Solution Architecture.
  • A strong understanding of the CCaaS market and key vendors.
  • An understanding of LAN/WAN technologies.
  • Experience of capturing customers functional requirements.
  • Experience of building customer solution designs.
  • Knowledge of Workforce Management/Workforce Optimisation solutions.
  • Demonstrate adeptness in call collection and delivery technologies.
  • Possess a thorough grasp of the indirect channel within the Telecommunications/System Integrator market.
  • Good interpersonal skills, including effective influencing and negotiating.
  • Good communication, including presentation skills and being able to adapt style to suit the audience.
  • Numerate, able to provide accurate cost models and achieve margin targets.
  • Vendor certifications around Contact Centre, PBX, Unified Communications. (Desirable)

Rob Hartfiled

Account Director

+44 (0) 20 8614 7672

Apply for job

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