Billing & Payments Manager

REF:
33366

LOCATION:
United Kingdom

SALARY:
35,000 GBP

TYPE:
Permanent

Company: Internet Service Provider (ISP)

Position: Billing & Payments/Collections Manager

Reporting To: Operations Director

Location: Remote

Work Schedule: Full Time, Permanent

Start Date: ASAP

 

Overview

 

Our client, a fast-growing and ambitious Internet Service Provider (ISP) based in the UK, is looking to appoint an experienced Billing & Payments/Collections Manager, as part of their network expansion and growth plans.

 

The Billing & Payments/Collections Manager will be responsible for accurate and effective billing and payment solutions for customers, recommendation best practice and innovation to support robust processes.

 

Key Responsibilities:

 

  • Take ownership of customer billing and collections.
  • Maintain an understanding of industry best practices and innovations.
  • Develop robust collection processes for both B2B and B2C customers.
  • Produce effective reporting on all customer invoicing and process performance monitoring.
  • Ensure the operation billing software is updated with all packages and frequencies/cycles.
  • Provide governance across credit risk analysis and measures for the business.
  • Support the finance team for month-end customer revenue reports, when required.
  • Ensure billing and payment processes are compliant with OFCOM general code.

 

Key Requirements:

 

  • 3+ years’ experience of working in an operational billing and payment collection role.
  • Excellent process and finance controls management, able to implement best practice and strategy.
  • Experience within a start-up/scale-up environment. (Desirable)
  • Experience within an Internet Service Provider (ISP). (Desirable)
  • A team player and able to build a team around you.
  • Excellent customer service and stakeholder management skills.

Rob Hartfiled

Divisional Manager - Technology


+44 (0) 20 8614 7672

Apply for job

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