2nd/3rd line Support – Cloud

REF:
33391

LOCATION:
United Kingdom

SALARY:
50,000 GBP

TYPE:
Permanent

Role Overview

Our client, a leading Technology Services Provider, is looking to appoint an 2nd/3rd Line Support Engineer, as part of their growing Technology Services team. The successful 2nd/3rd Line Support Engineer will closely be working with customers supporting and taking ownership of change requests and support calls through to resolutions.

Key Responsibilities:

  • Building technical rapport with clients, ensuring high levels of incident ownership through to a successful conclusion.
  • Reviewing customer problems and giving adequate solutions within the SLA timescale.
  • Operating the escalation procedures both internally and finding the cause of customer escalations.
  • Maintain, monitor performance to determine potential performance or configuration issues and proactively recommending steps to remedy.

 

Key Requirements:

  • 1-3 years’ experience in a similar support role, Supporting 2nd/3rd line support issues across MS 365, Azure IaaS, and PaaS deployments.
  • 1 to 3 years’ experience in a troubleshooting customer environment ideally around Azure.
  • Knowledge of troubleshooting MS Teams Infrastructure.
  • 2 to 4 year’s troubleshooting AD, Windows Service and MS Exchange.

Lewis Wood

Recruitment Consultant - Technology


020 3909 6860

Apply for job

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