The leading digital workflow company making the world work better for everyone, today released the ServiceNow Consumer Voice Report 2024.
Key insights highlight consumers’ expectations for more AI‑powered customer service, emphasizing the need for businesses to enact changes to drive customer retention.
The report shows that consumers are increasingly more receptive to using AI in customer service – as long as it leaves some room for human interaction.
ServiceNow has found that its own customer service agents are closing incidents in half the time (from 6 mins to 3 mins) thanks to GenAI‑enabled case resolution notes, enabling personalized, quick, and effective support to help drive higher levels of customer satisfaction and loyalty.
You can find out more in the link to the article.
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